We understand that every company is unique. Therefore, we aim to understand each client's business in order to develop a specific solution to enable excellent management of each business.
Our differentiator lies in our credibility with excellence in service and technology.
By integrating the knowledge of our analysts and consultants with an assured quality methodology, Mira Sistemas' IT Support brings your company the brightest minds Mira Sistemas has to offer, focused on adding value through innovation and collaboration.
Here are some of the many areas covered by our team:
- Support and Maintenance Contracts for Computers (Desktops / Laptops) and Servers (Serving clients with 5 up to 1000 users)
- Business Process Outsourcing (BPO) of IT services
- Service provided by specialized professionals
- Implementation of IT solutions: server virtualization, domain infrastructure, backup, data migration, and equipment installation
- Infrastructure consulting and analysis/li>
- Disaster Recovery Consulting
- Backup Solutions Consulting
- Servers: Linux, Windows, Unix, VMWare, HyperV
- High Availability (HA) Environment Consulting - Failover
- Voice over IP (VOIP – Asterisk / Elastix / FreePBX) Consulting
- LGPD Implementation Consulting (General Data Protection Law)
- IT Outsourcing, from Level 1 to Management
- Analyst/Technician initiates direct contact with the client, no need to wait for automated response (IVR)
- Equipment Loan (at no additional cost)
- Service initiated in less than 10 minutes after the ticket is opened
- Quality recognized by over 100 clients across Brazil
- Priority service: with a support contract, issues are prioritized and resolved more quickly
- Future problem prevention: technical support can identify potential issues and resolve them before they disrupt work
- Increased efficiency: with equipment working correctly, productivity can be enhanced
- Financial savings: solving problems in advance can prevent higher costs for future repairs
- Access to technical resources: the technical support team can provide information and resources to improve technology use
- Data security: technical support can ensure the security of data stored on equipment and systems
- Reports (tickets are linked to your company's account, and you will receive a tracking report to see how your contract hours have been used)
- 24x7 environment monitoring, allowing us to compare IOPS, Memory, and CPU statistics to act before issues become noticeable to users (such as slowness, freezing, others)
Mira Sistemas Help Desk provides basic-level IT technical support for businesses, including immediate user assistance and problem resolution, regardless of the client's location.
The Help Desk team consists of analysts centralized at Mira Sistemas. Mira Sistemas maintains a help desk team trained and specialized in multiple technological platforms and various client segments, ensuring expertise, quality, and speed in support.Our Help Desk was developed internally with the total satisfaction of our clients in mind. For IT support in Curitiba, Mira Sistemas is your choice!
Currently, Help Desk is available in web, iOS, and Android versions.
To resolve any issues in your IT infrastructure, rely on Mira Sistemas' specialized support. Whether it's problems with computers, servers, or providing support for your team - whether in a home office or on-site.
We offer both remote and on-site support services to bring the best and most efficient solution to your company.
